Refund Policy

1. Subscriptions

1.1. First purchase

If you subscribe to a paid plan (monthly or annual) for the first time, you may request a full refund of that initial payment within seven (7) days of the purchase, provided none of the credits included with the plan have been used. Where permitted by law, a service fee of up to six percent (6%) of the initial fee may be deducted to cover non-recoverable processing costs.

1.2. Renewals

Subscriptions renew automatically at the end of each billing period until cancelled. Renewal payments are not refundable. To avoid being charged for a period you do not want, cancel before the renewal date from your account settings; you keep access until the end of the period you already paid for.

1.3. Upgrades and downgrades

Changing plans is not a new initial purchase. The difference charged on an upgrade is not refundable, and downgrades take effect at the next billing date without a prorated refund.

2. Credit Top-Ups

One-time credit packs are added to your balance immediately and are available to spend right away. Because of that, top-up purchases are not refundable except where the law in your jurisdiction requires it. If a top-up was charged in error (for example, a duplicate charge), contact us within seven (7) days and we will put it right.

3. Used Credits

Credits are consumed when a generation completes successfully. Credits that have been used are not refundable, and a purchase from which any credits have been used is no longer eligible for a refund under section 1.1. Generations that fail or are blocked are not charged, so no refund is needed for them.

4. Cancellation vs. Refund

Cancelling and requesting a refund are two different things:

• Cancellation stops future renewals. You can cancel at any time from your account settings. Your plan stays active until the end of the current paid period and no prorated refund is issued for the remainder of that period.
• Refund returns a payment you already made. It is only available for an initial purchase within the seven-day window described above, with no credits used.

If you cancel within the seven-day window on an unused first purchase, you can also request a refund; cancelling alone does not trigger one.

5. How to Request a Refund

Use the form at the bottom of this page, or email [email protected] from the address you used at purchase. Include:

• the email address on the account;
• the plan name or order reference from your receipt, if you have it;
• the date of purchase and the reason for the request.

We may ask you to confirm you own the account before we act on a request. Support replies within two (2) business days.

6. Processing Time

Approved refunds are returned to the original payment method. Once approved, allow 5 to 10 business days for the amount to appear on your statement; the exact timing depends on your bank or card issuer. Refunds cannot be paid to a different card or account. When a subscription is refunded, the plan and any credits it included are removed from the account.

7. Exceptions and Local Law

Nothing in this policy limits rights you have under the consumer-protection law of the place where you live. Where that law gives you a longer window or a broader right to a refund, we follow the law. If we terminate your account without cause, we refund the pre-paid portion of any unused subscription, as set out in the Terms of Use.

8. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page with a new effective date and apply to purchases made after that date.

9. How to Contact Us

Questions about this policy or an existing request: